Return Policy

All returns must be made within 30 days of the date of invoice. All returned products must be in their original boxes and in resalable condition. Refused packages are subject to return shipping charges as assessed by the shipping courier. All returns are subject to a 25% restocking fee. If you wish to return a product for any reason you must call us at (519)969-0152 prior to sending your package back and we will provide you with an RMA#. This RMA# should be clearly visible on the outside of the box. This enables our shipping department to identify your package so we can expedite any credit you may have coming. Any package shipped to us without this RMA# will not be accepted. There are no returns on used or special ordered items. Special orders include all non-stock and customized items.

Cancellations

Domestic orders canceled within 1 week after purchase are subject to a 5% cancellation fee on refunds. You cannot cancel once it has shipped. If an order has shipped and you do not want to keep the products, our return policies will apply if you return them or refuse shipment. You also cannot cancel an order that is noted as a "Special Order".

Exceptions: (Cancellation fee will be waived if any of these apply)

1.The products to ordered are to be shipped expedited, they have not shipped yet, and over one day has passed since you place your order.

2. You were advised from The Lighting Boutique that they will be unable to fulfill your order.

3. You were notified from The Lighting Boutique that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.

4. You wish to keep a credit on file for you that you can apply to a future order.

International Orders:

Any order that is canceled which was destined to ship outside Canada or originated outside of Canada is subject to a 20% cancellation fee and any shipment costs associated with product movement for your order. The restocking fee can be waived if the cancellation credit is used to purchase other items from The Lighting Boutique of equal or greater value, however, any shipping costs associated with the movement of parts to The Lighting Boutique for the original order will be removed from any credits applied. Special orders and customized items cannot be canceled.

Shortages or Defective Products

All claims for shortages or defective products must be made within 7 days after receipt of goods. if your order doesn't arrive after you receive a tracking email that show your order as being delivered you must notify us within 7 business days or no credit will be issued for your missing order. Any authorized refund will be issued by the same method that payment was made. The product must also be inspected and return authorized prior to any refund being issued. We will normally ship Canada Post unless otherwise advised. This method is both insurable and traceable for your protection. IF YOU ASK US SPECIFICALLY TO NOT INSURE THE BOX, DECLARE IT FOR A LOWER VALUE, OR YOU ASK US TO USE A CARRIER THAT DOES NOT PROVIDE INSURANCE AND THE PRODUCT ARRIVES DAMAGED OR DOES NOT ARRIVE AT ALL THEN YOU WILL NOT RECEIVE ANY REFUNDS OF ANY KIND. THE ONLY CASE YOU MAY RECEIVE A REFUND IS IF BY CHANCE WE HAPPENED TO GET THE PACKAGE BACK IN ITS ORIGINAL RESALABLE CONDITION.

Warranty returns

All products carry the manufacturer's warranty, which varies on a per-product basis. If you wish to return a product for a manufacturer's warranty you must first call us at (519)969-0152 and get an RMA#. You must then ship the item back to 4072 Walker Road, Windsor, Ontario, Canada N8W 3T5. This shipment will not be paid by The Lighting Boutique. Once we receive the item we will ship it to the manufacturer. The credit from you returned product can take from 2 weeks to 3 months depending on the manufacturer. If the manufacturer approves the defect and warranties the product, you will have the option to either have the credit applied to your card or receive an new undamaged product of equal value. If you cannot wait for this credit and need a replacement fixture immediately, you may at any time purchase an identical product from us. We will not ship a replacement fixture unless payment is collected or a credit from the manufacturer has been received. Once credit has been received from the manufacturer, it will be applied to your credit card minus shipping charges paid by The Lighting Boutique. If you choose to receive an equal value product in exchange once the credit has been received, any shiipping charge paid by The Lighting Boutique will be due at that time.

Duties and Customs (International Orders)

By accepting a package sent you from The Lighting Boutique, you are agreeing to be responsible for any and all duties, customs, taxes, tariffs and any other fees imposed by your country. The Lighting Boutique maintains no liability for these fees, as they are your responsibility. In the event that you fail to pay all of these charges, and the receiving Country is unable to collect these fees from you, The Lighting Boutique will immediately charge you for these fees plus a 10% service charge if the order was paid via credit card or demand payment from you for these fees and pursue legal action to recover these fees. An invoice reflecting these fees will also be e-mailed to you upon charging your card, assuming you have provided us your e-mail address. The Lighting Boutique will in-turn pay the Country in question the fees imposed. We will provide paperwork, upon your request, showing you the bill we received on you behalf from the shipping company.

Credit Policy

Credit will be issued within one week of receiving a returned item back. There are no returns or credits on items used by the customer or items that are physically damaged. If you receive an item that is physically damaged, you must contact us within 48 hours of the receipt. Do no send physically damaged items back to The Lighting Boutique unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier.

Payment Policy

We accept Visa and Mastercard credit cards. We also accept PayPal payments as long as the shipping address is confirmed via PayPal. Additionally, we accept Money Orders and Cashiers Cheques (subject to a 5 business day waiting period for the cheque to clear or the fund to be verified. We do not ship COD or accept personal cheques.

Accounting Policy

There will be a $25.00 fee on all returned cheques, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility. There is an additional $25.00 fee hat our bank imposes on us for every returned cheque. So each returned cheque to The Lighting Boutique will cost you $50.00 extra and we will absolutely pursue its collection to the fullest extent of the law.

Customer Notification Requirements for Shipping Delays

Once we ship any package, you will receive an e-mail notice within 1 working day. This e-mail will contain the products on order along with the tracking numbers for them. If we are out of stock on any order that is placed with expedite delivery, we will notify you within 1 working day and advise you of an estimated shipping date. If you have entered an invalid phone number or invalid e-mail address or do not answer your phone and do not have recording device on your phone so we can leave a message then we have no way of contacting you regarding this delay. In this case we will ship the product to you as soon as possible with the same shipping method you chose but will bare no responsibility for the delay and will not upgrade your shipping later for free if/when you contact us. If your order is placed with Ground delivery and we cannot ship it within a week of the date of order, we will e-mail you an estimated delivery date. This estimated date we provide is based on information we receive from our manufacturers and is in no way a guarantee. It is only an estimate.

Shipping Methods

We will ship your order to you via Canada Post or Yellow Freight depending on a number of variables, including but not limited to: Where you live in the world and what dimensions your packages are. By default, all packages shipping internationally are sent via international economy. If you prefer a priority shipping method, please let us know. If you request a specific shipper for your packages other than the one we prefer to use, we may contact you in the event additional shipping charges may be necessary.

For your security, all orderes are shipped signature required. That means you will either need to be at the location to pick up your package directly from the shipper location in your town. We provide you with a tracking number upon shipment so you know when your package will be arriving.

If for some reason you need your package shipped without signature required, you can call us and request this. We will e-mail you a form which you will need to sign and fax back to us. this expresses your demand to have your package shipped without the signature being required and waives your right to collect any and all refunds if for any reason you do not receive your package and we can prove that we shipped it to the address you specified.

If for some reason you need your package shipped and left on your doorstep, you can call us and request this. We will e-mail you a form which you will need to sign and fax back to us. This form express your demand to have your package left outside the address you specify and waives your right to collect an and all refunds if for any reason you do not receive your package and we can prove that we shipped it to the address you specified.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer, The Lighting Boutique reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your your credit card has already been charged for the purchase and your order is canceled, The Lighting Boutique shall immediately issue a credit to your credit card account in the amount of the charge.

Other Legal Policies

The Lighting Boutique, at its sole discretion, may choose to either repair or replace any product returned within the warranty.  If neither repair nor replacement is possible, The Lighting Boutique will, at its sole discretion, provide a refund, company credit, or replace the item with of equal or greater present market value.  The Lighting Boutique will be held harmless for any damages any products shipped from its location may cause.  Other conditions may apply as necessary.  We reserve the right to notify you of other stipulations at a later time.